MoreCore Technical Guide
  • Introduction
        • Failure Scenarios
        • Recovery Process
          • Recovery Proc - 1
          • Recovery Proc - 2
          • Recovery Proc - 3
          • Recovery Proc - 5
          • Recovery Proc - 5B
          • Recovery Proc - 5C
          • Recovery Proc - 7
        • Mor Proc 026
        • Update SSL Certificate
        • Update App Registration Secret
        • Updates
        • Azure Landing Zones for MoreCore Platform
        • Connectivity for MoreCore Platform
        • Azure DevOps and DevOps Services
        • Diagram
        • Azure Resources
        • External Resources
          • SQL Database Schema
        • Auth0
        • Auth0 CLI Tool Updates
        • Auth0 Enterprise Connection Management
        • Database Auto-scaling
        • Backup List
        • Data Backup
          • Codebase Overview
          • Permissions Scheme
          • Public API
          • Webhook API
        • Portal Environment Setup
        • Agile Processes
        • Portal - Deployment Process
        • APIm (Public API)
        • Technician App - Development
        • Technician App - Deployment
        • Database Migrations
        • Integration Subsystem
        • Webjobs
        • Azure Functions
        • Error Handling and Logging
        • Security
        • Supply Chain Security
          • Boomi Account
          • Boomi Training
          • Boomi Atom Setup
          • Boomi Guide
          • Boomi Design Principles
            • Overview
            • User Doc
            • Adding a Site
            • Adding a Service Type
            • Overview
            • User Guide
          • Certificate Management
          • API Dog
        • Status Monitors
            • Sam On Leave
          • Raising Urgent Issues
          • Support Portal (Freshdesk)
          • Support Task Guide
          • Feature Request Process
          • Manually Setting Database Scaling
          • Database Scaling
          • Multifactor Authentication
          • Database Queries
          • Bug Template - Standard
          • Bug Template - Performance
          • Bug Template - Investigation Assistance
          • Bug Template - Azure Call Investigation
          • User Story - Standard
          • Feature Request
        • Overview
        • Style Guide
        • Markdown Guide
        • Site Development
        • Documentation Update Procedure
        • Database Bulk Change
        • Local Setup
        • Introduction
        • Mor Proc 014
            • Add a new Site to an App
            • Azure Landing Zones
            • Management
            • Connectivity
            • DevOps Services
            • Azure DevOps
            • Repo map
            • Landing Zone Subscription Preparation Process
            • Landing Zone Vending Process
              • Azure Policy

              On This Page

              • Sam Version 1 Last Review Date: Feb, 2025
              Support
              Support Procedures
              Sick Leave
              Sam On Leave
              Sam Version 1 Last Review Date: Feb, 2025

              If Sam Tapping is away sick for a day, perform the following.

              Freshdesk

              1. Open Freshdesk automations (opens in a new tab)
              2. Turn off "Assign all to Sam"
              3. Turn on "Assign all to Shane"
              Status MonitorsRaising Urgent Issues
              MoreCore Technical Guide