Investigation Assistance Request Template Last Update Date: Nov, 2024

Bug Template - Investigation Assistance Request

Urgency: Urgent/High Priority/Non-urgent
Environment: PROD/POST
Platform: Portal/App (iOS/Android)/Email
Frequency: Intermittent/Consistent

Information provided by user:
[Any information that was provided before the initial investigation occurred]
Freshdesk:

Initial investigation:
I confirmed the following to be true: • A • B • c

I could not confirm the following: • A • B • C

[What did I investigate?]
[Where did you get stuck?]
[What information do you not have access to?]

Attempted to recreate:
Portal/App – Browser/version – User role
Steps performed: • A • B • C

Assistance required from developers:
[What is the level of assistance needed to either resolve or identify root cause]

Attachments:
[Indicate if any screenshots/videos/documents have been attached to the task]

Screenshots:
[screen shots]